5.10 HelpConnect
HelpConnect is a Transition Support Service (TSS), providing occupational rehabilitation services to workers whose entitlement to weekly payments end at 130 weeks.
The service connects workers with community-based external supports for help with financial, health and social needs, independent of the Agent.
See: Transition Support Service | Help Connect
Worker choice of OR provider
HelpConnect can be delivered by any OR Occupational Rehabilitation provider previously chosen by the worker.
Workers who would prefer a new provider, or have not previously chosen an OR provider, must be offered a choice of three OR providers (where available).
See: 5.5.7 Worker Choice of OR provider
Provider guidelines
All Victorian approved OR providers can deliver the HelpConnect service, in accordance with the OR Fee Schedule.
HelpConnect is paid under item number RC918, payment type 106.